ABELINI FAQ

Abelini has been in the business of designing and manufacturing jewellery for more than three generations using the most skilled, and experienced crafts people. Abelini holds a great standing in the global diamond industry and has supplies extending to a range of well-known high street stores.

We are based in the famous Hatton Garden in London.

Our Address:
88-90 Hatton Garden
London
EC1N 8PN

We are open from 9:30am to 5:30pm - Monday to Friday

Our jewellery consultants are ready to be of assistance; simply use any of the following ways to reach us:

By Telephone: +44 (0) 2036377362
By E-mail: [email protected]
By Filling a Form: Contact Us

Being manufacturers for three decades and having a team of in-house craftsmen, Abelini can convert your fascinating dreams, ideas, and bursts of imagination into elegant pieces which you will treasure for years to come.

Learn More about our Value Chain

Many times you may feel skeptical about placing orders online, especially when you are not used to buying expensive products this way. At Abelini, we are very serious about the security our customers. We have been through a number of stringent validation processes to ensure our customers get the most secure service possible.

a) HTTPS: when you go onto our Shipping & Payments page you will see a padlock on your address bar, which refers to HTTPS (Hypertext Transfer Protocol Secure): This is a combination of Hypertext Transfer Protocol with the SSL (Secured Socket Layer) is mainly used to prevent any fraudulent activities from taking place and ensures that the website is verified and belongs to a trusted source. Find our SSL certificate to verify our details. Even beyond the simple HTTPS, to add a further layer of security, Abelini is registered with the partners given below to ensure you have a secure and stress-free purchasing experience.

b) PCI Compliance: PCI Security Standards Council’s mission is to enhance payment account data security by driving education and awareness of the PCI Security Standards. The organisation was founded by American Express, Discover Financial Services, JCB International, MasterCard Worldwide, and Visa, Inc.

At Abelini, please feel comfortable making your payment using any of the methods below:

a) Credit Cards / Debit Cards: We accept all major credit and debit cards, except for American Express.

b) PayPal: If you have a PayPal account and feel comfortable making the payment through your PayPal account, simply email us on [email protected] and we will send you a PayPal request. Once you receive the request, simply make the payment and email us with the payment details and you will receive the Order Confirmation against your order.

c) Bank Transfer: We are happy to accept bank transfers. This method of payment safeguards both parties of the transaction and is a very convenient method for high-value transactions. If you wish to pay, via bank transfer, please contact our customer service team on +44 (0) 2036377362 or By E-mail: [email protected]. You will be sent our bank details along with instructions on how to complete your transaction.

d) Telephonic Payments: We also undertake telephone orders for customers who want additional guidance and advice throughout their purchasing experience. To use this method, please contact our customer service team on +44 (0) 2036377362 or By E-mail: [email protected], and our service advisors will be more than happy to help you.

Our opening hours are Mon-Fri (9.30am to 5.30pm).

Value Added Tax (VAT) is applicable for all orders placed on our website. All the prices displayed are inclusive of VAT. The VAT Retail Export Scheme allows the VAT amount to be reimbursed to customers when they purchase goods in the EU and then export them outside the EU. However, orders from Abelini are ineligible for the VAT Retail Export Scheme because Abelini is an internet-based mail-order company and is ineligible to participate.

VAT (Value Added Tax) is collected for all shipments within the European Union. If you fall outside the EU territory or are from countries which are exempted from VAT, please contact our customer service team on +44 (0) 2036377362 or By E-mail: [email protected] and our service advisors will help you make the purchase over the phone.

We use Royal Mail for all items delivered within the UK. For international buyers we use Royal Mail (International Signed For™) or (Airsure®). These methods of shipment are fully insured against losses, damages, and theft in the event of shipment.

*Working days excludes Saturdays, Sundays and UK Bank Holidays.

Customs Duties and taxes dependant on the country of delivery and customs rules about duties and taxes: Our prices do not include duties and taxes for delivery outside the European Union.

Our friendly staff is eager to help you to find your chosen item(s) from our huge inventory and we will try to ship your order immediately so that it reaches you well in time. All stock product orders with final payment clearance before 3 pm will be dispatched the same day. Please contact our customer service team on +44 (0) 2036377362 or By E-mail: [email protected]

We value your time and commitments and do offer Office Collection strictly by way of appointment. Kindly let us know your preferred day and time so we can book an appointment for you to collect your order. Please contact our customer service team on +44 (0) 2036377362 or By E-mail: [email protected] to book an appointment.

Please Note: You will be required to carry a Photo ID along with you when you come to collect your item e.g. Driving license or Passport.

If you would like to know the expected delivery date of an item, please contact our customer service team on +44 (0) 2036377362 or By E-mail: [email protected] We will strive to meet any special delivery requirements you may have.

If you wish to arrange the delivery of your item to an alternate address (other than the stated billing address), we will be more than happy to help. For such a request we will collect the relevant documents to safeguard our buyers from fraudulent activities, which will be conveyed to you via email or on the contact details provided by you.

Our methods of shipment are fully insured against losses, damage, and theft in the event of shipment.

We want to safeguard your most valuable purchase and so would like to give you the most elegant wooden presentation box, rightfully reflecting your love. Your packaged item will be sent to you in a secured envelope. Each and every order shipped, receives our greatest attention and is carefully handled at all times.

Our packages bear no marks to the word ‘jewellery’, and come in elegant discreet packaging ready to be gifted to that special someone.

At Abelini, you can cancel your order within 30 days from the day the order is shipped. If you wish to cancel or return your purchase, please contact our customer service team on +44 (0) 2036377362or By E-mail: [email protected]

Many times it so happens that you come across a beautiful design elsewhere and you fall in love with it to such an extent that you would love to have one made just for you. Having realised this, Abelini offers an exclusive Bespoke Jewellery Design Service for all of our customers. Being manufacturers for three decades and having a team of in-house craftsmen, we can turn your fascinating designs and ideas into elegant pieces of work which you will treasure forever. Please contact our customer service team on +44 (0) 2036377362 or By E-mail: [email protected]