Terms & Conditions


The use of this website indicates your acceptance of the terms and conditions of use laid down by ABELINI. Kindly go through these terms and conditions carefully and also print the same for your personal, non-commercial use or for any future reference. 

Browse through the terms on a regular basis to get the latest updates on the same, which will be reflected in the main title along with the respective dates. 

General
  • All orders are subject to availability and confirmation of the order price.
  • Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
  • By using the website, you confirm that you are at least 18 years old or you at least have the authority and/ or consent of your parents / guardians to do so.
  • In the terms and conditions stated below, the words; ‘we’ and ‘us’ refers to “ABELINI”, whereas ‘You’ refers to the individual placing the order.
  • We reserve the right to change the terms and conditions at any given point in time. Any such changes will take effect from when they are posted on the site and the same will be notified with updated dates in the title. It becomes your sole responsibility to visit them.
  • Your continued use of the website would indicate your acceptance of the updated terms and conditions.
  • The images displayed on the website may not show the actual size of the products. All sizes, weights and measurements are approximate and are for guidance only.
  • We guarantee that the diamonds will not fall-off your jewellery at any given point in time, however there are chances of them (diamonds) being dislodged due to rough handling and routine usage. We therefore, recommend you to fully insure your diamond jewellery since loss of diamonds is not covered under our guarantees.
Order

Orders placed on www.abelini.com will be subject to acceptance in accordance with the terms and conditions.

  • When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card. 
  • On acceptance, we will send you an order acknowledgement which will have all your order details agreed by you at the time of placing the order. However, such acknowledgement will not be treated as a binding contract and the order will not be treated as ‘accepted’ for the following reasons:
    1. Payment not authorized;
    2. Partial payment pending;
    3. Products out of stock;
    4. Error on the website with respect to the stated price
    5. Order being cancelled.

Your order is an offer to purchase which, if accepted, will result in a binding contract. Your offer to purchase is accepted by ABELINI, when you have received an email dispatch confirmation. 

Delivery
  • Free delivery worldwide is applicable to all the products displayed on the website and the dispatch dates will be mentioned and clarified at the time of placing the order.
  • Free Next Day delivery applies to only those products advertised as “Free Next Day Delivery”.
  • All efforts will be made to dispatch and deliver the products within the stipulated timescale; however, delays could be inevitable due to unforeseen circumstances.
  • At all times, we will keep you updated about any such delays and inform you about the next date.
  • We will not be held responsible for any loss you may suffer on account of late delivery or cancellation of your order. You can contact us if you have any questions regarding your delivery issues at  sales@abelini.com
Pricing and payment
  • Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or of cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly where applicable and included in the 'Total Cost'.
  • The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
  • Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted. 
  • We accept all major credit cards and debit cards like Master Card, Maestro, Visa, Switch and Delta. You can also place an order over the phone by calling on our phone number +44 (0) 2036377362.
  • Products are not shipped until and unless complete payment is received for the order placed.

 

Promo Codes

           From time to time, we may offer promo codes which may apply to any, or certain specified purchases made through the ABELINI Website.

  • Each Promo Code will be subject to specific terms & conditions specified at the time the promo code is issued (including the length of time to use the code) in addition to those mentioned in these Terms of Use.
  • There are two ways of receiving a promo code:

1.   We may send one to you via email for reasons such as, without limitation, your birthday, your ABELINI anniversary and student validation.

2.   From time to time, we may offer promo codes on the ABELINI Website that you can apply at checkout in order to receive a specific discount from us.

  • Only one promo code can be used against an order at any one time.
  • A promo code can't be applied to an order after that order has been placed.
  • Certain product category exclusions may apply so we’ll let you know if you can't use your promo code on anything before you complete your purchase.
  • If the promo code has expired, you won’t be able use it.
  • We’re afraid we can’t accept any responsibility once we have given you a promo code and we are not obliged to provide you with a replacement if it gets lost and/or gets used by someone else as this will result in the promo code being cancelled.
  • If a promo code is offered on the ABELINI Website and can’t run properly because of fraud, tampering, technical errors or anything else that is beyond our control which affects the running, administration, security or fairness of the promo code, we reserve the right to cancel, modify or suspend the promo code.
  • Promo codes are non-transferable and cannot be exchanged for cash. If you receive a promo code, it can only be used by you on your own ABELINI account for the purpose for which it was issued. You must keep it confidential and only use it for making your own orders at ABELINI. Don’t pass on your code directly to others or make it available to others (for example, posting it on social media or on a forum). If we believe that at the point of purchase or retrospectively you are abusing the use of promo codes in any way (for example, selling them to others), we reserve the right to cancel your promo code or suspend/close your ABELINI account without letting you know beforehand.
  • We reserve the right to amend these terms and conditions at any time.

·       The promoter is ABELINI Limited, 154, Abercorn Crescent, Harrow, HA2 0PU.

Returns and Refunds

This clause only applies if you are a consumer. Abelini.com offers the following rights of return in addition to you statutory rights of cancellation.:

 

Under the Consumer Contracts Regulations 2014, a customer is allowed to return an item if they simply change their mind. A customer has the right to cancel at any time from the moment they place their online order, and up to 14 days from the day they receive the goods. The customer then has a further 14 days from the date they notify the retailer of their cancellation to return the goods. -There are exemptions to online returns which include tailor made/personalised goods.

Every product apart from the ones mentioned above can be returned for a complete refund within the stipulated time frame mentioned at the time of ordering.


Above conditions does not apply to faulty good.

Under the Consumer Rights Act 2015, a customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date the customer took ownership of the goods. If an item is faulty and needs to be returned, the customer does not need to pay postage costs for the return of the faulty item. If a customer is asked to return an item that arrived damaged, not as described or faulty, the retailer should refund the total cost of the return.

Any Diamond fallen of the ring or lost will not be covered under our return policy and no replacement will be guaranteed. We strongly advise you to get the jewellery insured to protect yourself against such mishap. Our advice to you is to inspect your item as soon as it arrives, and notify ABELINI of any defect or damage, if you found any. You may also contact us on our toll-free number 0800 184 4819 or email us at service@abelini.com.

For Online Orders and information on your cancellation rights under the Rights of Cancellation (Consumer Contracts Regulations 2013), Please refer to following information:

  •  If you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts Regulations 2013 during the 60 Days period. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens' Advice Bureau or Trading Standards office (or equivalent organisation if you are purchasing from abroad).
  • You may cancel a Contract from the date you receive the Dispatch Confirmation, which is when the Contract between us is formed. If the products have already been delivered to you, you have a period of 60 days in which you may cancel, starting from the day you receive the products. Please note that we must receive the product within the 60 day period regardless of the date on which you cancel the Contract.
  • To cancel a Contract, please contact us in writing, or via email to sales@abelini.com, or via our Customer Services telephone line, or via +44 (0) 2036377362. You may wish to keep a copy of your cancellation notification for your own record. If you send us your cancellation notice in writing, then your cancellation is effective from the date you sent us the email or posted the letter to us. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.
  • You will receive a full refund of the price you paid for the products and if you are returning the products from within the United Kingdom, any applicable delivery charges you paid. We will process the refund due to you as soon as possible and within 60 calendar days of the day on which you gave us notice of cancellation, provided that the products are returned to us in the condition that they were received by you.
  • If you have returned the products to us because they are faulty or misdescribed, we will refund the price of a defective product in full, any applicable delivery charges, and pay any reasonable costs you incur in returning the item to us.
  • We will refund you via the payment method used by you to pay us or by cheque.
  • If the products were delivered to you:

1.   You must return the products to us as soon as reasonably practicable

2.   You have a legal obligation to keep the products in your possession and to take reasonable care of the products while they are in your possession.

  • As a consumer, you will always have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by the returns policy or these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office (or equivalent organisation if you are purchasing from abroad).
Damaged and Used Items
  • You must check the products for any fault or damage as soon as you receive the same. Kindly notify us within 60 days from the date of delivery and we shall arrange for replacements. However, failing to do so within 60 working days will not make us liable for any refunds.
  • Returned merchandise must be undamaged and in "new and unused" condition. Items showing obvious signs of wear or alteration by a jeweller other than ABELINI will not be accepted. 
  • Items sent to our office without the proper packages and shipped beyond the 60-day return period, will not be eligible for refunds.
Personal information
  • Any personal information entered or submitted whilst ordering a product will remain on highly secured servers, until the orders are downloaded and processed.
  • You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
  • Such data is not sold to any outsider and all necessary measures are taken to safeguard the obtained data.
  • We will not be held responsible for any loss you may suffer if a third party procures unauthorized access to any data whilst ordering or browsing the website.
Liability
  • We ensure timely delivery of the products, but if we cannot deliver the products due to some unforeseen events, we shall strive to contact you in order to reschedule the delivery time.ABELINI does not warrant or guarantee the delivery date specified in the order confirmation and shall have no liability to you for any loss, damage, expenses or other claims that you may incur as a result of failure of timely delivery.
  • ABELINI’s total liability will be limited ‘only’ to the total price of the products ordered by you.
  • ABELINI does not bear any liability for any loss or damage of any nature arising from any breach of any expressed or implied guarantee. This includes financial loss, personal injury, sickness and death.
  • ABELINI does not bear any liability arising out of any defects from any design, if any adjustments, alterations or any other modification has been carried out to the products by any third person, who is not authorized by ABELINI.
  • You must observe and comply with all the applicable regulations and legislations, including all necessary customs, import or other permits to purchase from our website. The importation or exportation of the products displayed on the website may be prohibited by certain national laws. We make no representation and accept no liability in respect of the import or export of the products you purchase.
  • To the fullest extent permitted by ‘law’, ABELINI is providing this website on an “AS IS” basis and makes no warranty of any kind, either expressed or implied, with respect to this website or its contents. We reserve the rights to change any information, price or content and improvise the website at any time without any notice.
  • ABELINI may provide hypertext links to other websites, which do not fall under our (ABELINI’s) jurisdiction. Using such hypertext links means that you are leaving site(s) owned and/ or operated by ABELINI. No responsibility, guarantee or representations of linked websites can be taken by ABELINI.
  • If ABELINI, becomes liable to the Buyer for any reason, their liability will be limited to the amount paid by the buyer for the order concerned.
Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. As far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

OUR WARRANTY FOR THE PRODUCTS
  • For products which do not have a manufacturer's guarantee, we provide a warranty; the products shall be free from material defects.
  • The warranty does not apply to any defect in the products arising from:

1.   Fair wear and tear

2.   Willful damage, abnormal storage or working conditions, accident, negligence by you or by any third party

3.   If you fail to operate or use the products in accordance with the user instructions

4.   Any alteration or repair by you or by a third party who is not one of our authorised repairers

5.   Any specification provided by you

  • If you are a consumer, this warranty is in addition to your legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office (or equivalent organisation if purchasing from abroad).
EVENTS OUTSIDE OUR CONTROL
  • We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.
  • An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
  • If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
  • We will contact you as soon as reasonably possible to notify you.
  • 2Our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
Law and Jurisdiction

These Terms and Conditions do not affect your statutory rights. 

If any provision in these terms and conditions is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed and rendered ineffective as far as possible without modifying the remaining provisions and shall not in any way affect any other circumstances of or the validity or enforcement of these terms and conditions. 

The website, its contents, terms and conditions and contracts shall be governed by and construed in accordance with English Law. Any disputes not resolved by normal complaints procedure will be resolved exclusively in the courts of England. 

We reserve the right to change at any time these terms and conditions without prior notice to you. 

ABELINI’s Registered Details:
ABELINI 
154 Abercorn Crescent

Harrow

Middlesex

HA2 0PU

Phone : +44 (0) 2036377362
Email : sales@abelini.com 
Company Registration Number - 10863786
VAT Registration Number – GB
285 0030 28.


Kindly contact us if you have any further queries.

 


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