Returns And Exchange

OUR PRIMARY GOAL AT ABELINI IS TO DELIVER THE HIGHEST STANDARDS OF CUSTOMER SERVICE AND SATISFACTION AT ALL TIMES. Therefore, IN ADDITION TO YOUR CONSUMER LAW RIGHTS, AFTER YOU PURCHASE FROM US, IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR ITEM WE WILL GLADLY OFFER A FULL REFUND OR EXCHANGE , PROVIDED YOUR ITEMS MEET THE FOLLOWING CRITERIA:

FOR EARRINGS OR JEWELLERY FOR OTHER PIERCINGS: THE ITEMS ARE UNOPENED, AND ARE SENT BACK TO US WITHIN 60 DAYS FROM THE DATE OF DELIVERY OF YOUR ORDER.

OR

FOR OTHER ITEMS: THE ITEMS ARE IN ORIGINAL SELLABLE CONDITION (I.E. HAVE ONLY BEEN BRIEFLY TRIED ON), AND HAVE BEEN SENT BACK TO US WITH ALL THE ACCOMPANYING CERTIFICATES AND IN ITS ORIGINAL PACKAGING WITHIN 60 DAYS FROM THE DATE OF DELIVERY OF YOUR ORDER.

WE DO NOT ALLOW CHANGE OF MIND RETURNS FOR CUSTOMISED PRODUCTS, INCLUDING PRODUCTS WHICH HAVE BEEN ENGRAVED, RESIZED, EMBOSSED OR PERSONALISED.

YOU CAN FIND OUR FULL TERMS AND CONDITIONS AVAILABLE HERE.

IF YOU WISH TO MAKE A CLAIM UNDER OUR WARRANTY POLICY, PLEASE VISIT THIS PAGE.

RETURN PROCEDURE

If your item qualifies for a return or exchange, and you are located within the United Kingdom, you should follow the steps set out below.

01

STEP

You should package your item(s) in their original packaging and include any accompanying certificates. Include a cover letter explaining the reason for the return, and your contact details so that we can quickly process your return/exchange request.

02

STEP

You should post the item back to us. You are responsible for selecting and paying your chosen postage provider for the postage costs back to us. We recommend that you request a tracking number for proof of postage.

You should post the item to our Administration Office at the details below


ABELINI LTD,
154 Abercorn Crescent, Harrow
HA2 0PU

Please Note: We do not accept liability for returned goods if lost during transit. We recommend using Royal Mail Special Delivery with full insurance.

03

STEP

Please send us an email informing us that you have posted the item so that our customer service team can confirm receipt once it reaches our office.
Please contact our customer service team on:
  +44 (0) 2036377362
[email protected]

We in our sole discretion, will determine whether your item meets our returns requirements. If your item does not meet our return requirements, we reserve the right to reject your refund/ exchange, and post the item back to you. You will be responsible for the delivery costs to resend the item to you.

RETURN FAQS

03Jewellery not covered by Return Policy
  • Engraved products: Jewellery that has been engraved either by Abelini or another jeweller.
  • Bespoke items (those ordered through our Bespoke Design Service).
  • Any item which has been worn and is not in a resalable condition.
  • Any item which has been re-sized; either by Abelini or another jeweller.

04Refund time duration

Once the item is received, it will be sent to our Quality Assessment department, where the product(s) will be inspected in detail. If any item is found to be worn, damaged, altered, resized, tampered with, or mishandled, it will not be eligible for a refund. If your item is eligible for a refund, we will refund you to the payment method you used to make your purchase.

Depending on the payment method used, it will take 8-10 working days for your refund to appear in your account.