Return & Exchange

Our primary goal at Abelini is to deliver the highest standards of customer service and satisfaction at all times. After you purchase from us, if you are not completely satisfied with any item we will gladly offer you a full refund or exchange within 60 days from the date of delivery of your order.

For your items to qualify for a full refund they must be in their original sellable state and be sent back with all the accompanied certificates and in original packaging.

RETURN PROCEDURE

01

STEP

You should package your item(s) in their original packaging and include any accompanying certificates. Add a covering letter in your parcel explaining the reason for return, and please include your contact details so that we can quickly process your return.

02

STEP

Take your parcel to your local post office counter and kindly request a tracking number for proof of postage.

Return Address (Administration Office):
ABELINI LTD,
29 Sherwood Road, harrow
HA2 8AW

Please Note: We do not accept liability for returned goods if you do not return them to us via the Post Office.

03

STEP

Send us an email informing us that you have returned the item so that our customer service team can confirm receipt as it arrives at our office.

Please contact our customer service team on:
  +44 (0) 2036377362
sales@abelini.com

RETURN FAQS

  • Engraved products: Jewellery which has been engraved either by Abelini or another jeweller.
  • Bespoke items (those ordered through our Bespoke Design Service)
  • Any item which has been worn and is not in a resalable condition.
  • Any item which has been re-sized; either by Abelini or another jeweller

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