Return & Exchange

Our primary goal at Abelini is to deliver the highest standards of customer service and satisfaction at all times. After you purchase from us, if you are not completely satisfied with any item we will gladly offer you a full refund or exchange.

For your items to qualify for a full refund they must be in their original sellable state and be sent back with all the accompanied certificates and in original packaging.




You should package your item(s) in their original packaging and include any accompanying certificates. Add a covering letter in your parcel explaining the reason for return, and please include your contact details so that we can quickly process your return.



Take your parcel to your local post office counter and kindly request a tracking number for proof of postage.

Return Address:
Hatton Garden

Please Note: We do not accept liability for returned goods if you do not return them to us via the Post Office.



Send us an email informing us that you have returned the item so that our customer service team can confirm receipt as it arrives at our office.

Please contact our customer service team on:


Please contact our customer service team so that we can help you arrange the return back to us.

Please contact our customer service team on:
+44 (0) 000000

We can offer you an exchange on your order based on the eligibility of your order as per our returns policy. Simply follow the return process detailed above and we will contact you to place a replacement order once we have received the item and processed your request.

  • Engraved products: Jewellery which has been engraved either by Abelini or another jeweller.
  • Bespoke items (those ordered through our Bespoke Design Service)
  • Any item which has been worn and is not in a resalable condition.
  • Any item which has been re-sized; either by Abelini or another jeweller

Once the item is received it will be sent to the Quality Assessment department where the product(s) will be inspected in detail. If any item is found to be worn, damaged, altered, resized, tampered with, or mishandled in any way it will not be eligible for a refund.

Depending on the payment method used, it will take 8-10 working days for your refund to appear in your account.

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