Privacy Policy

PRIVACY STATEMENT

ABELINI is committed to ensuring that your privacy is protected. This privacy policy explains how we process customer information and the procedures that we have in place to safeguard your privacy.

This notice applies to any online and mobile website, application and digital service ("Services") of ABELINI Ltd. ("Abelini", "we", "us" or "our").

It also describes your data protection rights, including a right to object to some of the processing which Abelini carries out (e.g. direct marketing). More information about your rights, and how to exercise them, is set out in the “Your Right” section. You can also learn about cookies and similar technology in this notice.

HOW WE USE YOUR INFORMATION

We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.

Your name and contact details

How we use your name & contact details Reasons
Deliver your purchases to you Legitimate Reason: To perform our contract with you.
Send you service messages by text or e-mail, such as order updates. Legitimate Reason: To perform our contract with you.
Fraud prevention and detection Legal Obligation / legitimate interests: To prevent and detect fraud against either you or ABELINI.

Your date of birth information

How we use your date of birth Reasons
Fraud prevention and detection Legal Obligation / legitimate interests: To prevent and detect fraud against either you or ABELINI.

Your payment information

This means your card’s details, don’t worry, we don’t keep or Store them.

How we use your payment information Reasons
Take payment, and give refunds Legitimate Reason: To perform our contract with you.
Fraud prevention and detection Legal Obligation / legitimate interests: To prevent and detect fraud against either you or ABELINI.

Your contact history with us

What you’ve said to us — for example, over the phone, on instant chat, or on social media.

How we use your contact history Reasons
Provide customer service and support Legitimate Reason: To perform our contract with you and to provide the best service.
Contact you to undertake customer satisfaction surveys, invite you to provide product reviews/service feedback or for market research. Legitimate Reason: Developing products, services, applications and designs that attract and retain customers. Improving customer interaction with our sites.

Purchase history and saved items

What you’ve bought and what you’ve stored in your basket for another time

How we use your purchase history and saved items Reasons
Sell you things Legitimate Reason: To perform our contract with you — if you can’t put stuff into a basket, you can’t buy it!
Provide customer service and support, and handle returns Legitimate Reason: To perform our contract with you

Information about your phone or laptop, and how you use our website and app

Information you give us when you browse our site or use our app, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website and app.

How we use information about your phone or laptop, and how you use our website and app Reasons
Improve our website and set default options for you (such as language and currency) To give you the best possible shopping experience
Protect our website Legitimate Reason: To prevent and detect fraud against either you or ABELINI and to meet our legal obligations about looking after your data

You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that.

We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services. We also share this information with third parties.

SHARING YOUR INFORMATION

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

  • Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies, jewellers, assemblers.
  • Professional service providers, such as marketing agencies, advertising partners and website hosts & IT Companies, affiliates, e-mail service providers, who help us run our business
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
  • Companies approved by you, such as social media sites (if you choose to link your accounts to us), Marketplace sellers where you place an order, and Paypal where you choose to use their payment service.
  • We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

HOW LONG WE KEEP YOUR INFORMATION

If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws.

We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under How we use your information above. The only exceptions to this are where:

  • the law requires us to hold your personal information for a longer period, or delete it sooner;
  • you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;
  • we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or
  • in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

SECURITY AND STORAGE OF PERSONAL INFORMATION

Although we maintain safeguards to protect your personal information from unauthorised or inappropriate access, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your personal information transmitted to us or provided through the Site.

As part of our service of providing Products to you through the Site, the information you provide to us may be transferred to countries outside of the European Union ("EU"). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU or one of our service providers is located in a country outside of the EU. These countries may not have similar data protection laws to the UK. If we transfer your information outside of the EU in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this Privacy Policy.

If you use the Site while you are outside the EU, your information may be transferred outside the EU.

DATA USE WHEN REGISTERING FOR THE E-MAIL NEWSLETTER

If you have said we can, we’ll send you marketing messages by email, text, to keep you aware of what we’re up to and to help you see and find our products.

How to stop marketing messages from ABELINI.com

You can stop receiving marketing messages from us at any time.

You can do this:

  • By clicking on the ‘unsubscribe’ link in any email
  • By contacting our Customer Care team

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.

Please note that, as ABELINI comprises a complex web of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.

Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in an activity at ABELINI, for example new designers).

DATA USE FOR POSTAL ADVERTISING AND YOUR RIGHT OF OBJECTION

In addition, we reserve the right to include your first and last name, your postal address and, insofar as we have received such additional information from you within the scope of the contract. You may at any time object to the storage and use of your data by means of a message to the contact option described below.

SEEING ADVERTS FOR ABELINI.COM ONLINE

We also engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products.

Like many companies, we target ABELINI banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

The banners and ads you see will be based on information we hold about you, or your previous use of ABELINI (for example, your ABELINI search history, and the content you read on ABELINI) or on ABELINI banners or ads you have previously clicked on.

EMAIL THIS PRODUCT TO A FRIEND OR EMAIL BASKET CONTENT:

When you e-mail a product or content of your basket, you and recipient names and e-mail addresses are requested. This ensures that your friend will know that you have requested that ABELINI send them an e-mail. You and your friend's e-mail addresses will only be used for this purpose unless permission is otherwise granted.

LINKS TO AND FROM OTHER WEBSITES

We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our Site and we recommend that you check the policy of each website you visit and contact its owner or operator if you have any concerns or questions.

In addition, if you linked to this Site from a third party website, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party website and recommend that you check the policy of that third party website and contact its owner or operator if you have any concerns or questions.

You are not entitled (nor will you assist others) to set up links from your own website(s) to the Site (whether by hypertext linking, deep-linking, framing, toggling or otherwise) without our prior written consent, which we may grant or withhold at our absolute discretion.

COOKIES

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

STRICTLY NECESSARY COOKIES

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

PREFERENCE COOKIES

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

STATISTICS COOKIES

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

MARKETING COOKIES

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Your consent applies to the following domains:

www.abelini.com

Cookie declaration last updated on 15/05/2018 by Cookiebot:

How to Manage & Remove

You are always free to decline cookies if your browser permits; although, by declining the use of cookies you may not be able to use certain features on, and significant portions of, our Site. Also, because information we obtain may be combined, we may still be able to identify your web browser, computer or mobile device when you access our Services even if you disable cookies. Some browsers incorporate a “Do Not Track” (DNT) feature that, when turned on, signals to websites and online services that you do not wish to be tracked. Because there is not yet an accepted standard for how to respond to browser DNT signals, we do not currently respond to them. For more information about the use of cookies and how to block them, visit www.aboutcookies.org

If you are using our Services via a browser you can change your cookie preferences and withdraw your consent at any time using the Cookie Preferences Centre. 

The Help menu on the menu bar of most browsers also tells you how to prevent your browser from accepting new cookies, how to delete old cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

If you are using our Services via an application, then you can change your consent by following the relevant application’s directions. In addition, the operating system for your device provides instructions on how to prevent tailored advertising and how to reset your device's advertising identifier.  

If you have any concerns about our cookies on your computer please let us know by email - sales@abelini.com

YOUR RIGHTS

You have a lot of rights relating to your personal information:

  • The right to be informed about how your personal information is being used (like this notice!)
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through My Account
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time
  • The right to request that we transfer or port elements of your data either to you or another service provider
  • The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

BUSINESS TRANSFER:

Your personally identifiable information may be disclosed as part of any merger, sale of company assets or acquisition, as well as in the event of an insolvency, bankruptcy or receivership, in which personally identifiable information would be transferred as one of the business assets of the Company.

YOUR CONSENT TO ABELINI PRIVACY POLICY:

By using this Web Site, you agree to ABELINI's privacy policy. This privacy policy is the most recent one superseding any earlier version. We may occasionally update this privacy policy. When a revision is made we will revise the "last updated" date on this page. We encourage you to periodically review this privacy policy to stay informed about how we are protecting your information. Your continued use of this Web Site constitutes your consent to this privacy policy and any updates.

For other terms and conditions that apply to your use of our Web Site, please see our ABELINI Terms & Conditions.

DATA CONTROLLER AND HOW TO CONTACT ABELINI

The data controller for your information is ABELINI Ltd which you have a relationship with or which manages the website you have visited. Please find our contact details below.

ABELINI’s Registered Details:

ABELINI Ltd.

154 Abercorn Crescent

Harrow

Middlesex

HA2 0PU

Phone : +44 (0) 2036377362

Email : sales@abelini.com

Company Registration Number - 10863786

VAT Registration Number – GB 285 0030 28.


Last Modified : May, 2018

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