Warranty & Care

ABELINI PRIDES ITSELF ON ITS SUPERIOR JEWELLERY, SKILFULLY AND CAREFULLY CRAFTED TO LAST A LIFETIME AND MORE.

WHAT OUR WARRANTY COVERS?

OUR MANUFACTURING WARRANTY COVERS THE CRAFTSMANSHIP OF OUR JEWELLERY FOR A LIFETIME.

01

ANY MANUFACTURING FAULT

If there is found to be a fault or defect in the way that the jewellery was crafted, we will correct the defect by remaking or exchanging the jewellery at no cost to you.

02

BIRITISH STANDARDS

We are proud that our diamonds are Conflict-Free. Our silver, gold and platinum are all hallmarked by the Assay Office as per the strict legal requirements of the UK.

03

60 DAYS RETURNS

Our jewellery is backed by a 60-Day Money Back guarantee. Read more about our Returns Policy

WHAT OUR WARRANTY DOESN'T COVER

WEAR AND TEAR

Our jewellery is handmade to a very high standard and any wear and tear or damage after delivery is the customer's responsibility.

THIRD PARTY DAMAGE

We cannot cover any work that has been carried out on your jewellery by an unauthorised third party and this makes any warranty you have with us null and void.

LOSS OR DAMAGE

If you lost or damaged your jewellery, it is not covered by our warranty. We strongly recommend you insure your latest purchase.

HOW TO EXERCISE THIS SERVICE?

If anything happens to your jewellery, whether it's your fault or ours, the best thing to do is to inform us ASAP before taking any action. We will typically ask you to send it back to us for an assessment to understand the problem. We will then either repair the item for free under your warranty, or we will charge you a small fee for the repair if the damage lies outside the terms of the warranty agreement. We will always be transparent and let you know before starting work, if any charges will be incurred by you.

We suggest you inspect your jewellery regularly. If you are worried at all please make an appointment for a professional jewellery check. All items need upkeep from time to time, and we are always happy to help. Postage to return the item for assessment will be your responsibility but if it proves to be a manufacturing fault after assessment, we will refund the postage amount. We can only cover the cost of standard delivery via Royal Mail.

If you prefer to send the parcel via any other courier company, please contact us in advance with the proposed postage cost for approval.

TAKING CARE OF YOUR JEWELLERY

All our jewellery is fit and proper for everyday wear and tear. Metals used in jewellery-making are soft and malleable so that they can be crafted to the precision required. They need regular care to ensure that they last a lifetime. Please read the standard care required to protect your jewellery.

  1. Remove jewellery before showering or washing. Soap can cause a film to form on jewellery which can leave it looking dull.
  2. There are a number of commercial cleaning products available in your local supermarket to clean jewellery.
  3. A soft chamois cloth is an effective and inexpensive way to keep jewellery clean and polished.
  4. Do not ever use toothpaste to clean jewellery.
  5. Be careful of chlorine. Especially at high temperatures it can permanently damage and discolour jewellery.
  6. Do not wear gold while using chlorine bleach.
  7. Do not wear gold while in a swimming pool or hot tub.
  8. You can remove everyday build-ups of tarnish with jewellery cleaner. After brushing, simply rinse with lukewarm water and leave to dry.
  9. Always clean earring hooks with an alcohol swab before wearing new earrings.
  10. Apply make-up, hair spray and perfume before putting on jewellery. The chemicals in these products will damage the finish of the precious metal and could also damage the gemstones.

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